Claim Status Request and ResponseProviders have a number of options to obtain claim status information from Medicare contractors:
- Providers can call the provider help lines for their local carrier/intermediary and ask to speak to a customer service representative.
- Providers can enter data via Interactive Voice Response (IVR) telephone systems operated by Medicare contractors.
- Providers can enter claim status queries via direct data entry screens maintained by Medicare contractors.
- Providers can send a Health Care Claim Status Request (276 transaction) electronically and receive a Health Care Claim Status Response (277 transaction) back from Medicare.