Ordering Remittance Advice (RA) Through the Claim Status Option of the Interactive
Voice Response (IVR) - Issue Identified
DME MAC Jurisdiction A has identified an error of not producing Remittance Advice
(RA) requests via the Claim Status method (Option 1) of the IVR. When requesting
a copy of an RA via option 1 of the Claim Status menu, the system is sending a
Medicare Summary Notice (MSN) to the beneficiary instead of issuing an RA to the
supplier. The Financial menu, option 5, may also be used to request an RA through
the IVR.
Until further notice, all suppliers should use the Financial menu, option 5, when
requesting a copy of the RA.
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