Friday, April 8, 2011

checking claims status through IVR

DME MAC A IVR User Guide - Claims Options

Claims - Option 1

When the claims option is selected, the IVR will request the following elements:

• National Provider Identifier (NPI)
• PTAN (10-digit supplier number)
• Last 5 digits of the Tax Identification Number (TIN)
• Beneficiary Medicare number
• Beneficiary first and last name (last name and first initial if using touch-tone)
• Date of service
Once the authentication elements have been verified, the IVR will supply the following, if applicable:
• Total number of claims located for the specified Medicare number/date of service
• Claim status
• Submitted amount
• Allowed amount
• Amount applied to deductible
• Payment amount
• Payment date
• Check number

For additional claim information, say Claim Details (touch-tone 4) to obtain the following, if applicable:

• Additional Documentation Request (ADR) dates
• Claim Control Number (CCN)
• Total number of line items
• Line Item information
o Date of service
o Submitted amount
o Allowed amount
o Procedure code
o Modifier
o ICD-9 Diagnosis
o Denial reason

• Ability to order duplicate remittance
If multiple claims are located, say Next Claim (touch-tone 2) to move to the next claim or say Previous
Claim (touch-tone 3) to move back to the previous claim. For additional claims navigation options, please
refer to the following:

                         Claims  Navigation
Voice                                                    Touch-Tone Entry
Repeat That                                                               1
Next Claim                                                                2
Previous Claim                                                          3
Claim Details                                                             4
Duplicate Remittance                                                 5
Change Date                                                             6
Change Medicare Number                                        7
Change PTAN                                                          8
Main Menu                                                               9

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