DME MAC A IVR User Guide - Appeals Options
Appeals - Option 4
When the appeals option is selected, the IVR will request the following elements:
• National Provider Identifier (NPI)
• PTAN (10-digit supplier number)
• Last 5 digits of the Tax Identification Number (TIN)
• Beneficiary Medicare number
• Beneficiary first and last name (last name and first initial if using touch-tone)
• Beneficiary date of birth
• CCN
Once the authentication elements have been verified, the IVR will supply the following, if applicable:
• Document Control Number (DCN)
• All associated CCNs
• Appeal status
• Received date
• Dates of service
• Appeal decision
For appeals navigation options, please refer to the following:
Appeals Navigation
Voice Touch-Tone Entry
Repeat That 1
Next CCN 2
Previous CCN 3
Change CCN 4
Change Medicare Number 5
Change PTAN 6
Main Menu 7
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