DME MAC A IVR User Guide - Using Touch-Tone Options
The IVR is programmed to allow for the entry of all data using touch-tone in the event the user is unable to
successfully speak to the IVR. These instructions detail how to use touch-tone to enter various types of
information requested by the IVR.
Note: Providers can switch between voice and touch-tone throughout the call (e.g., voice for Medicare number and touch-tone for beneficiary name); however, you cannot combine speech and touch-tone when providing a single element (e.g., voice for the numbers in a Medicare number and then touch-tone for suffix).
Using Touch-Tone for Alpha-Numeric Elements
When a single touch-tone entry contains alpha and numeric information (e.g., Medicare number) utilize the
Each button on the telephone keypad has a corresponding set of letters. Each letter is identified as a 1, 2, or 3 to indicate its position on that key.
Three keys are required to enter a letter.
Medicare number 155-55-5555W
The first nine digits of the Medicare number:
* (star key) to indicate that you are about to enter a letter
The key containing the letter W
The position of the letter on that key (1st position)
Note: For the letters Q and Z, assume they appear on the 1 key as shown.
Common Letter Navigation
Letter Touch-Tone Entry
Using Touch-Tone for Beneficiary Names
The format for entering the beneficiary’s name is LAST NAME, FIRST INITIAL. Select the number key
that represents the letter you wish to enter. For example, to enter the name John Doe, press 3-6-3-5 (entered
as DOEJ). To enter the letters Q or Z, use the 1 key.
Medicare Guideline posts
- Finding Medicare fee schedule - HOw to Guide
- LCD and procedure to diagnosis lookup - How to Gui...
- Medicare Fee Schedule, Payment and Reimbursement Benefit Guideline,
- Step by step Guide Medicare participation program
- Medicare Fee for Office Visit CPT Codes - CPT Code 99213, 99214, 99203
- Medicare revalidation FAQ
- Gastroenterology, Colonoscopy, Endoscopy Medicare CPT Code Fee
- Medicare claim address, phone numbers, payor id - revised list
Top Medicare billing tips
Procedure code and description 93000 - Electrocardiogram, routine ECG with at least 12 leads; with interpretation and report -average fee...
CPT CODE and description 90460 - Immunization administration through 18 years of age via any route of administration, with counseling by ...
Flow Cytometry is a highly complex process by which blood, body fluids, bone marrow and tissue can be examined. It provides important immun...
CPT CODE and Description 97001 - Physical therapy evaluation Average fee payment $70 - $80 97002 - Physical therapy re-evaluation Ave...
This post has Most used J code list and we are constantly updating with example . If you are looking particular J code, use search button. ...
CPT CODE and Description 90785 - Interactive complexity (List separately in addition to the code for primary procedure) 90791 - Psychi...
Here is the big list of Medical terminology abbreviation @—at A & P—anatomy and physiology ab—abortion abd—abdominal ABG—arterial ...
Place of Service: A two-digit code used on health care professional claims to indicate the setting in which a service was provided. Place...
Complete Blood Count (CBC) Testing A complete blood count consists of measuring a blood specimen for levels of hemoglobin, hematocrit, red...
Procedure Codes and Definitions 36415 Collection of venous blood by venipuncture - Fee schedule amount $3.10 36416 Collection of capi...